Overview
Senra Cloud processes personal data to operate the website, customer portal, billing, support, abuse handling and security operations. The exact controller details must be completed before launch.
Legal
Privacy policy
Legal draft - review before production use.
This page is a practical website draft and not legal advice. It must be reviewed by a qualified professional before production use.
Operator details, register information, VAT ID and responsible person must be inserted before launch.
This page is a practical website draft and not legal advice. It must be reviewed by a qualified professional before production use.
Operator details, register information, VAT ID and responsible person must be inserted before launch.
Website access logs
When you visit the website, technical access data such as IP address, timestamp, requested URL, user agent and referrer may be processed for security, delivery and troubleshooting.
Customer portal and billing
The portal may process account data, order data, invoice data, payment status and service records. Payment processing may be handled by Stripe, Mollie or another configured provider.
Support and abuse handling
Support requests may include contact details, ticket content, server identifiers and technical context. Abuse reports may be stored to investigate spam, malware, phishing, network abuse or prohibited use.
Processors and providers
Possible providers include Cloudflare for website delivery, WHMCS for customer management, upstream cloud infrastructure providers, payment providers, monitoring providers and accounting tools such as Lexoffice or sevDesk. The final list must be verified.
Retention
Data is retained only as long as needed for service delivery, accounting, legal obligations, security, abuse handling and legitimate operational interests. Exact periods must be finalized.
Your rights
Depending on applicable law, you may have rights to access, rectification, erasure, restriction, portability and objection. Contact privacy requests via hello@senra.cloud unless a dedicated privacy address is added.